Here are highlights, primarily of books. The focus was on what was most insightful at the time. Other readers would likely have different summaries. Sorted alphabetically by first name.
Five Elements of Trust and Building Rapport
|Continuity||Maintain contact. Be visible. Be there.|
|Commonality||Find common ground. Seek shared values, beliefs, experiences.|
|Caring||Meet the other person's needs. Be a giver. Listen.|
|Communication||Share information, thoughts and feelings. Be genuine. Listen.|
|Competence||Show skill in doing your job. Seek continuous improvement.|
Take 10 minutes to ask the following questions:
- How are you doing?
- How are things going?
- How can I help?
Get more details by saying "Tell me more".